Comments on: Shopping online – returns policies

By: squid

squid — Thu, 25 Sep 2008 19:39:55 +0000

Of course I’d debate over a fiver. It’s a product from a 3rd party manufacturer which has a warranty – so I have a fallback there. Plus I’m covered by distance selling regs. Plus I’m covered under the Consumer Credit Act when I purchase on my credit card. The fiver was there for the taking if the returns policy had been more friendly

But yes, it is an example of getting what you pay for – and Ebuyer’s extras are worth the fiver.

I know, I’m a tight arse.

By: frog

frog — Thu, 25 Sep 2008 15:52:01 +0000

I can’t believe you were debating on which company to choose over just a fiver, that’s scrooble like. You should always buy from a reputable dealer, ideally one you have used before, that way these issues shouldn’t popup.

I have never had issues because I have always followed this golden rule.

It’s a true case of you get what you pay for.

By: Tez

Tez — Thu, 25 Sep 2008 15:17:56 +0000

Or should that have been oh no.

By: Tez

Tez — Thu, 25 Sep 2008 15:17:30 +0000

On no. I’m disappointed!

By: squid

squid — Thu, 25 Sep 2008 12:39:03 +0000

Please don’t remind me of the pain of Vista … or the fact that I’m going to be seeing a lot more of it thanks to my Windows only sports watch acquisition.

By: Tez

Tez — Thu, 25 Sep 2008 12:32:34 +0000

I just thought I’d mention the pictures issue because it’s easy to be caught out on. Although your trading standards link does not comment on picture accuracy specfically it does have some other good tips.

Believe it or not our company eBuyer order turned up just as I hit submit on the last post. I hope there’s nothing faulty in there

BTW, if you plan to visit another meeting that’s great. I may do a talk on the benefits of using “rm -rf /”, a command that every Windows 2008 Server and Vista system should have! It would also solve your Vista disk space problem too.

By: squid

squid — Thu, 25 Sep 2008 11:48:02 +0000

Trading standards don’t comment on the issue of accurate photographs specifically – http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0058-1111.txt

The applicable regulations won’t just apply to Internet purchases though I guess.

By: squid

squid — Thu, 25 Sep 2008 11:44:54 +0000

I copied it verbatim. I did notice the spelling error, I should have put [sic] when I did.

As for the photographs – damned good point! You are of course covered by the distance selling regulations if you receive an item that you change your mind about – including due to the received item not matching that depicted.

As for whether the photograph itself breaks regulations, dunno … I shall research.

Hopefully see you up in that there Malton this Autumn.

By: Tez

Tez — Thu, 25 Sep 2008 11:18:55 +0000

It’s always worth reading the small print as you point out. I’m intrigued to know if you have copied the Pegasus returns policy verbatim? It’s just that is says “IN ALL cases, the customers is…”. Shouldn’t that be “the customer is…”?

Slightly off-topic but you also have to beware of pictures of an item when buying online. Sometimes it does not actually show exactly what you are buying and only by reading the T&Cs you discover this. Worse still it sometimes shows a better model of the same item. Can they get away with this?